Independent Communication Advisors
Independent Communication Advisors
Has it really been 6 years since BT announced the big switch off in 2025 for PSTN and ISDN? That means we now only have 4 years to plan how businesses prepare for December 2025. So why is BT withdrawing the PSTN and ISDN networks? The short answer is they are old outdated systems that take too much …
2021 Contact Centre Report by 8×8 Many contact centres are currently undergoing transformation but challenges with communication and collaboration still linger. Our partner 8×8 recently conducted a survey of 400 US and UK contact centres and customer experience leaders. Here are seven statics from the 2021 State of the Contact Centre Report: Cloud-based contact centres …