Independent Communication Advisors
Independent Communication Advisors
2021 Contact Centre Report by 8×8 Many contact centres are currently undergoing transformation but challenges with communication and collaboration still linger. Our partner 8×8 recently conducted a survey of 400 US and UK contact centres and customer experience leaders. Here are seven statics from the 2021 State of the Contact Centre Report: Cloud-based contact centres […]
2021 Contact Centre Report Read More »
Moving from on-premises to a cloud communication solution can often be a complicated process for small businesses. Although the benefits of cloud may seem clear, smaller businesses such as a local schools, legal or medical offices often have a few difficult considerations they need to face before choosing the right public cloud communication solution: Can
5 Benefits of Moving Communications to Cloud for Small Businesses Read More »
Who are Bestway? Bestway Retail is the UK’s largest franchised off-licence and convenience chain, with more than 2,000 colleagues and over 800 stores nationwide. The Business Challenge Bestway’s Retail Support was struggling with aging legacy solutions from multiple providers – an unsupported, inefficient telephony system and an over-priced, over-spec’d Cloud IVR system for customer service. The
The Best Way for Bestway Read More »