Losing Lame Legacy Systems to Supercharge Customer Service
Who are Ripe Thinking Ltd? A busy contact centre was struggling with a failing on-site legacy dialer solution – and was not PCI compliant. Additionally, the legacy Avaya solution was unsupported and the speed restrictions on the leased line were not meeting the minimum requirement for the businesses cloud strategy. The ICA Solution ICA considered […]
Losing Lame Legacy Systems to Supercharge Customer Service Read More »